Is Apple doing well and full of prosperity? Or, does Apple have a staggering list of problems out of public view? That may depend upon whom you ask and what ax they have to grind, or their stature in the public view, or how much stock they hold (or shorted).
From a financial perspective, we can argue that Apple is both prosperous and struggling. As Google, Facebook, Microsoft, and other technology giants struggle with prosperity and diversity, Apple struggles to find the so-called ‘next great thing’ even while every product it sells makes money in sufficient quantities that competitors drool.
So, why is Apple having so many problems now?
Again, it depends are who is asking and who is telling. Alyssa Pagano and Steve Kovach have some ideas and perspectives. Just remember that they write for Business Insider, which is not a paragon of journalistic integrity (more like a supermarket tabloid for anything that might entice a click).
Apple has been having a lot of issues with its products.
Uh huh. Every Apple product outsells its competitors in revenue share, profit share, often in market share, and always in customer satisfaction. So, perhaps, such issues are in the eyes of the beholders.
HomePod shipped late and most reviews found it to be underwhelming.
Shipping late is nothing new for Apple, and hardly representative of a problem, but as to reviews, actually, most of the reviews about HomePod’s sounds were very positive, and that has increased thanks to AirPlay 2 and the new stereo option. What was underwhelming was Siri and comparisons to Amazon’s Echo and Alexa.
The new MacBook Pro keyboards seem to have a high failure rate
That’s just flat out false and there is no way a journalist will know either the rate or the number of failures, but those who track such issues note that there are fewer problems with newer Mac models with butterfly keyboards than the original models with butterfly keyboards.
Its software has been riddled with bugs.
All software has bugs. It’s the nature of software. Nobody keeps track of the number or severity of bugs other than Apple, so unless a Business Insider writer has a friend at Apple who spilled unofficial beans, it’s all here say.
Apple claims a 95-percent satisfaction rate for recent iOS and macOS versions, though. How does that compare with Android or Windows? Technology writers don’t do those comparisons because it takes time and effort, while generalized criticisms are easy to produce and publicize.
Based on watching Apple and the technology industry for a couple of decades, back to Steve Jobs return in 1997, it seems that critics see more of what does not exist than customers.
Analyst Gene Munster responded to some of BI’s claims with a more astute analysis:
The rationale of why there’s more bugs is the phones are doing more today. If you think just about adding an AR component to the underlying OS, iOS the 10, the iPhone 10 has the same, runs the same operating system as the other phone. As you add an element like that, it creates some complexity that can make other aspects of it unstable. There’s always been innovation, so it’s not an excuse, but I think that there is an accelerating complexity to these phones. Where the rubber really hits the road is, do people with all these bugs still wanna upgrade and keep their phones? We measure this periodically, and still seeing above 90, 90 to 93 percent of people, at least in the U.S. who own iPhones, say they wanna continue to own it. I think these are annoyances but don’t really fundamentally change how people feel about their iPhone.
I would like to see more comparisons in the technology media between platforms vs. the tired old criticisms which show little insight and less detail.
Kudos to Munster for an explanation that makes sense of a complex issue.