Competitors copy physical designs– iPhone, iPad, MacBook Air– and they copy software features. What do they NOT copy?
Apple has an entire ecosystem available to customers which often is described as a walled garden. Nobody copies that at all. Apple has nearly 600 Apple Stores around the world so customers get buy products, receive free training, and get face-to-face customer support.
What about Microsoft?
Microsoft has a few dozen stores but they’re usually filled with more employees than customers. Nobody else has that ecosystem.
I like iPhone updates.
Thanks to new versions of iOS working on old iPhones and iPads, each upgrade adds new functionality and capability, which, when you think about it, means older devices improve each year for years.
You don’t get that in cars. Well, except maybe for Tesla.